RushCard founded by Russell Simmons had problems this week with frozen accounts.
RushCard is working on fixing the problem and CEO Russell Simmons released the following statement:
“I want to personally reassure you that your funds are safe and that we are addressing every issue as quickly as possible,” Simmons said in a video on his Facebook page. “I deeply apologize for the hardship this is causing and give you my solemn commitment that we will fix these problems.”
“Many of you are now seeing your direct deposits show up and that will continue over night,” RushCard said on its Facebook page late on Wednesday. “In addition, we expect that cards locked as a result of too many failed website login attempts will be unlocked overnight. Lastly, your online balances will begin to reflect transactions that occurred since our processor transition.”
RushCard users will not get their money deposited two days before their payday for now, but they will get their money on their actual pay day, he said.
Simmons blamed the problem on a “technology transition.”